There comes a point in everyone’s life when they need a little extra help and support from other people. At times like these it can be difficult to carry out everyday tasks that are usually taken for granted: for example, it may affect a person’s ability to look after themselves and their home in a way they would like.
We at West North West Homes Leeds recognise that there are people who need help at difficult times. This may include people who have physical and / or mental health issues, people with learning difficulties, people who are dependant on drugs or alcohol, people who are suffering from domestic violence or any other circumstances where someone may feel vulnerable.
We aim to work with all our customers who need help and assistance.
To do this we have a specialist team who will work with you and other organisations to ensure that each person gets the most complete and appropriate support for their specific needs. This team is called the Tenancy Support Team.
How do you contact the Tenancy Support Team?
If you feel that you, or you know someone, who may be in need of some support then you can contact your local neighbourhood office or any officer of West North West Homes, who will make a referral on your behalf to the Tenancy Support Team. Alternatively, you can make a self referral by using the form you can download by clicking on the link to the right hand side of this page. You can also pick up this form at any of local neighbourhood housing offices.
All information we receive will be confidential and will not be shared with other people or agencies without your prior consent.
What does the Tenancy Support Team do?
The Tenancy Support Team will contact each customer after receiving a referral form and arrange for an officer to meet with them at their home. If you do not feel comfortable meeting at your home than an appointment can be made to meet at another more convenient place.
If you have requested support then this first meeting is an opportunity for you to talk to one of our officers about any matters that are causing you concern. Our Tenancy Support Officer will then discuss with you all the available options to help and support you through this difficult time.